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"The breakfast could be improved"

About: Craigavon Area Hospital / Acute Medical Unit (AMU)

(as a staff member posting for a patient/service user),

I am getting on well here on AMU, the staff are brilliant and you really couldn't ask for any better people to look after you. They are all so friendly and kind. If I could note any improvements it would be the morning breakfast. By the time they bring the toast and porridge round to you to eat it is absolutely freezing and just doesn't appetize you to eat it anymore, but that's really my only concern. You can tell the staff are rushed off their feet here and can only spend a short amount of time with one patient at once and this is not their own fault at all but goes beyond them. The cleaning here is constant and the ward is kept very well.  

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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 30/07/2021 at 10:50
Published on Care Opinion at 10:50


Thank you for posting regarding your recent hospital experience.

I will pass your positive feedback to the Domestic Services Team.

I am sorry to see the porridge and toast is cold by the time it reaches you. I will discuss this with the Locality Services Manager to identify any improvements we can make, to ensure your breakfast reaches you at a suitable temperature.

Many thanks

Andrew

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