Had an appointment with the nurse and while I was checking in at the receptionist I said I had to make an appointment for my wife.
I was told that I couldn't make an appointment unless I called them.
"But I'm here, why can't I make the appointment with you?"
"Because you have to call"
"Because you do"
OK... so I sat down 3 meters away from the reception desk and called.
When she answered, I stood up and started to walk over to her and was told that I had to sit down and speak to her on the phone (bearing in mind that there was a full perspex screen between us and a moment ago I was talking face to face with her when I checked in.
Where has all the common sense gone in the world where I'm in the same room as somebody and forced to call them on the phone.
If I wasn't in need of test results I would have left there and then.
Nothing bad to say about the Nurse and doctor... they were very nice and helpful.
"No common sense"
About: Wilberforce Surgery Wilberforce Surgery Kingston Upon Hull HU1 3SA
Posted via nhs.uk