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"I was told to just get up walk but I needed surgery"

About: Craigavon Area Hospital / 4 North Surgical Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I began my Craigavon Area Hospital experience via A& E after being in a car accident at 4am. I was in immense pain and couldn't walk but after a CT scan the staff in A& E told me that nothing was broken and that I just needed to get up and walk. I insisted that I couldn't and they got a gynae specialist down who then discovered I has a huge cyst that had ruptured in my pelvic area. How this wasn't picked up on in a CT scan I don't know.

I felt the staff in A& E underestimated my condition and made my A& E experience horrific.

After I was moved up for pre and post surgery to 4 North, my experience has been completely different. I have trust in the staff and they have communicated everything to me so well. All my questions have been answered and I feel aware as to what's happening regarding my care. I never am afraid to ask a question and the answers staff give me are in such good detail I feel reassured. I know I am well informed about my operation and aftercare.  

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Responses

Response from Southern Health and Social Care Trust 2 years ago
Submitted on 30/07/2021 at 14:42
Published on Care Opinion at 14:42


We apologise you felt your experience was horrific, no one should feel that way after an accident. It is hard to answer your query in relation to the CT result without knowing your details. We hope you are recovering well.

Paul Smyth

Acting Head of Service

Emergency Departments and Minor Injury Unit

Response from Emma McCann, Ward Manager 4 North, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Emma McCann
Ward Manager 4 North, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 02/08/2021 at 17:50
Published on Care Opinion at 17:50


Thank you for taking the time to send this lovely feedback to the team in 4 North. We greatly appreciate it. I will ensure that is relayed back to all the staff in 4 North.

Wishing you well

Emma

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