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"Overhearing staff talking about patients"

About: Inverclyde Royal Hospital / Elderly Medicine

(as a service user),

Overheard myself being spoken about when it was decided to keep me in a while longer - staff saying I did not want to go home, and witnessed another patient getting very upset when they heard staff laughing about them. Being a retired nurse myself I explained to the staff that they could be overheard. When new staff are being briefed on coming on duty staff talk too loud and can be overheard discussing the patients cases.

Having said that I think this is an excellent hospital overall.

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Responses

Response from Marie Owen, Clinical Service Manager, Older People and Stroke Services, NHS Greater Glasgow and Clyde last week
Marie Owen
Clinical Service Manager, Older People and Stroke Services,
NHS Greater Glasgow and Clyde
Submitted on 20/07/2021 at 11:41
Published on Care Opinion on 21/07/2021 at 14:37


Dear Ja81

Thank you for contacting us to tell your story. I was so sorry to read of your experience.

Please accept my sincerest apologies that your details were not treated with the utmost confidentiality and that this has caused upset.

I would welcome the opportunity to talk with you in order that I can investigate fully the concerns you have raised. My contact details are Marie.Owen@ggc.scot.nhs.uk or 01475 504329

I look forward to hearing from you.

Kind Regards,

Marie

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