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"My experience in the Emergency Department"

About: Daisy Hill Hospital / Emergency Department

(as the patient),

I was in the ED for a completely unrelated issue. I felt fine and healthy before I went into the ED however after about 10 mins in the heat,   I fainted in resus, luckily I was caught by staff members. I was very concerned as I had no prior history of fainting. The doctor and nurses treating me were very attentive and kind. I was very impressed by how the staff in the emergency department handled an emergency situation. The care I received was amazing, they ran every test necessary to see if there was anything underlying which caused me to faint. I was given a private side room as well which was very nice and very clean and the bed was incredibly comfortable. The doctors even got me a drink to perk me up again. We concluded that I must have fainted due to the heat and this is the only thing I think could be improved. The staff were quick to act and rule out any serious medical conditions as well. Well done to the Daisy Hill ED staff

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust
Submitted on 27/07/2021 at 08:38
Published on Care Opinion at 08:38


picture of Christine Armstrong

Good morning and many thanks for sharing your recent experience with us. We really appreciate your kind words about the staff and it is lovely to read that you felt everything about your care was amazing. I will share your feedback with the team.

Our estates department will be working on the ventilation system in ED, so hopefully that will help the situation with the heat in the department. We certainly not used to the intense heat we have had over the past couple of weeks.

I trust you are feeling better

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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