"Stoma care"

Was admitted to Addenbrookes with a perforated bowel.  I was operated on and given a stoma.  On discharge I was told as I live in Essex any stoma care would come via Princess Alexandra Hospital.  

I've met with my stoma nurse twice in 6 months since my operation.  Telephone appointments have been scheduled which are not convenient to me and when I try to call my stoma nurse for advice, I'm directed via a central number and speak with a receptionist.  This person repeatedly mispronounces my name and when I've corrected them the response was 'whatever' and I've not ended up speaking with my stoma nurse, either my message isn't passed on or they choose not to take on the extra workload.

I don't like to bother workers in the NHS which is how I ended up up with a perforated bowel, but to constantly face issues when trying to speak directly with a stoma nurse just isn't acceptable.  I didn't want to receive care from Princess Alexandra Hospital for this precise reason as word of mouth I've heard is that its an awful hospital and my personal experience only backs this up