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Not happy with the service I received

Story from nhs.uk

"Not happy with the service I received "

About: The James Cook University Hospital

I was on a ward for a few days I got told by a doctor he said I was staying in till my chest got better I was receiving medication for this then this nice doctor came and told me that another consultant told him to tell me I had to go home I said bit my chest still feels tight I don't understand why 1 person can say u can stay then another 1 can over rule the 1st doctor I wld like to thank all the nursing staff on ward 10 thanks again

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Responses

Response from The James Cook University Hospital 2 years ago
The James Cook University Hospital

Submitted on 12/08/2021 at 12:30
Published on nhs.uk at 13:19

Good afternoon

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry for your experience and would appreciate you contacting the PALS service on 01642 854807 to discuss how to take your concerns forward.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When PALS officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

Thank you also for the lovely compliment for Ward 10 nursing staff which I am sure will be gratefully received.

Thank you again for contacting the Trust.

Kind regards

Patient Advice and Liaison Service (PALS)

Corporate Services

2nd Floor

Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.patient.experience@nhs.net

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