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A limited number of staff but they do a great job

Posted By Rhiyj26

"A limited number of staff but they do a great job"

About: Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

The staff are great in Craigavon Accident and Emergency, there is a limited number of staff but they do a great job. They make you feel reassured by calling in to see how you are which is very comforting when feeling unwell. It is overall perfect, they offer you anything you want. There is a long delay getting a cubicle, I waited from 10pm the night before 7pm the next night. There should be more staff and nurses should be better paid. The staff have to deal with so much in this department including those under the influence of alcohol who verbally abuse them, the staff shouldn't have to deal with this.  

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Responses

Response from Rebekah Clenaghan, Medical student Technician, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Rebekah Clenaghan
Medical student Technician, Acute Directorate,
Southern Health and Social Care Trust

Submitted on 23/07/2021 at 16:23
Published on Care Opinion at 16:23

picture of Rebekah Clenaghan

Thank you for taking the time to share your feedback, it is much appreciated by the team.

I am pleased to hear you have had a positive experience and that the staff have helped you feel reassured and looked after.

I will ensure your comments are passed on to the ED staff.

I wish you a speedy recovery, take care

Rebekah Clenaghan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Southern Health and Social Care Trust 2 years ago
Southern Health and Social Care Trust

Submitted on 30/07/2021 at 14:29
Published on Care Opinion at 14:29

Thank you very much for you kind words in relation to our staff, I apologise you had to wait for such a long time before getting assessed. The emergency department has been very busy we have had a significant number of patients waiting on trolleys for inpatient beds which has contributed to the delays and people getting seen. we hope you are recovering well.

Paul Smyth

Acting Head of Service

Emergency Departments and Minor Injury Unit

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