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"The consultation could not have been better"

About: Croydon University Hospital / Older people's healthcare

(as a relative),

My husband and I came to see Doctor Mehta today having been referred by our local GP.I had the appointment letter in my hand as we looked for Yellow Wing. As we arrived in the wing a man immediately stopped and offered to help us to find  where we needed. We thanked him and proceeded, we turned into the Assessment area and another man offered to help us.

               The  reception/nurse person  on the reception desk was very friendly and helpful.   The consultation with Doctor Mehta could not have been better. He asked lots of questions and explained the medical terms perfectly. We both felt very relaxed

and at ease, even the diagnosis of Parkinson's was made positively.. 

                I know my husband is in good hands.

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Responses

Response from Steven Smith, Patient Experience Officer, Croydon Health Services NHS Trust 2 years ago
Steven Smith
Patient Experience Officer,
Croydon Health Services NHS Trust
Submitted on 16/07/2021 at 09:58
Published on Care Opinion at 09:58


Dear Sylvia,

I am very happy to read that you have taken time to advise the Trust of your husbands positive experience whilst accessing Croydon Health Services (CHS). It will be of great pleasure that we share your positive comments with the relevant teams and staff and we would like to take this opportunity to thank you for taking the time to share such a positive story. If you would like to contact us further please do so by emailing the Patient Experience Team at CH-TR.PALS@nhs.net; please also advise if you would like to be on the list to share your story with CHS Integrated Quality Assurance Group for learning.

Kind Regards

Patient Experience Team

Croydon Health Services

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