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"So far I have been treated very well"

About: Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I was took in this morning and so far I have been treated very well. The staff have been very very good and I admire how competent they are in their work. Everything so far has been communicated to me very very well and any questions I have had so far have been answered more than well, and in enough detail in terms of what the staff know so far. Fortunately I didn't have long to wait atall which I am very grateful for.

Overall so far I can't suggest any improvements, the staff have been more than facilitating as even now when they don't have enough ward rooms in ED or on the wards I feel I have been given enough privacy through use of dividers between myself and other patients. I would like to be moved up onto a ward as soon as possible but I know staff are doing their very best for me as it is. I would have liked some visitors in to keep me company but I understand this isn't possible due to covid restrictions.  

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Responses

Response from Rebekah Clenaghan, Medical student Technician, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Rebekah Clenaghan
Medical student Technician, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 23/07/2021 at 16:19
Published on Care Opinion at 16:19


picture of Rebekah Clenaghan

Thank you for taking the time to share your story with us. I am pleased to hear you have had a positive experience with Craigavon ED and that the communication by the staff has been good and that your questions have been answered. Thank you for your comments on the facilities on the ward also.

I wish you a speedy recovery, take care

Rebekah Clenaghan

Patient Client Experience Department

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