This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Staff made process so much less stressful"

About: University Hospital Monklands / Dermatology

(as a parent/guardian),

My daughter attended here in July  as a follow up appt to a photograph of her mole at Hairmyres to have the mole checked & possibly removed. Her experience from start to finish was excellent. Dr Harkins was lovely & completely relaxed & put her at ease under stressful circumstances. Alison who surgically removed the mole &   Claire the nurse who assisted her were absolutely fabulous & could not have made the process easier & less stressful. They both have an amazing sense of humour & kept her laughing. We would both like to praise & thank all involved. Hopefully our praise & thanks will be passed on to them all.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Angela Steed, Assistant Service Manager - Medical & Care of the Elderly, UHM, NHS Lanarkshire 2 years ago
Angela Steed
Assistant Service Manager - Medical & Care of the Elderly, UHM,
NHS Lanarkshire
Submitted on 14/07/2021 at 13:58
Published on Care Opinion at 13:58


picture of Angela Steed

Thank you for taking the time to provide us with your feedback.

I am really pleased to hear that you and your daughter felt reassured and at ease in what I can appreciate might have been a worrying time for you both. I hope that your daughter is well.

We have a great Dermatology Team and I will make sure to pass your comments on to Dr Harkins, Alison and Claire.

Thanks again.

Angela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k