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"My experience from ED to AMU to 1 south at craigavon are hospital"

About: Craigavon Area Hospital / 1 South Medical Craigavon Area Hospital / Emergency Department

(as the patient),

I arrived by ambulance to the emergency department. I then had a 10 hour wait. When I moved to the AMU, it was a disgrace the noise and language and behaviour u had to witness from people under the influence of alcohol and drugs was unfair. Police back and forth. The staff were great but how is it fair very unwell patients have to put up with this, when your already feeling distressed from your illness. My time in 1 south has been okay. The staff are good but the toilets aren't very clean and I think they need cleaned more than once a day. I addressed the issue to a member of staff but the dirty bathroom was not resolved until the day after. I also think there should be a bigger variety on the menu as it feels very repetitive, especially for some of us who are in hospital for a longer term.

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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 20/07/2021 at 10:16
Published on Care Opinion at 10:16


Thank you for your post.

I am really sorry you to read you are frustrated with the menu choices. We are currently reviewing our inpatient menu and hope to have this available in the near future.

We take environmental cleanliness very seriously and I am sorry to read you have concerns. I have brought your concerns to the Domestic Services manager and you have my assurance this will be addressed.

Wishing you a speedy recovery.


Many thanks

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