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"Kind staff but lacked privacy in A&E"

About: Craigavon Area Hospital / 4 North Surgical Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

Everything about the nursing staff is first class. Communication has been excellent and the staff answer any questions I have in great detail, I am also reassured as when staff don't have an answer they go and find out the answer I need which is helpful. The ward overall is very good and I have enough privacy on the ward although when in A& E I felt I lacked dignity as it's not very private and I felt others where listening when the staff were communicating with me. Other than that A& E was good and I wasn't waiting too long. The food is good and I got enough water. I feel safe when on my ward 4 north and have no fear, I honestly can't get over how kind the staff are, they just can't do enough for me.

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Responses

Response from Tracey McGuigan, Lead Nurse Surgery, Craigavon Area Hospital, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Tracey McGuigan
Lead Nurse Surgery, Craigavon Area Hospital, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 13/07/2021 at 11:12
Published on Care Opinion at 14:28


Tracey McGuigan, Lead Nurse SEC, SHSCT

Thank you for taking the time to share your hospital experience.

I am delighted to read your positive feedback.

I will ensure this is shared with Team 4 North.

I wish you a speedy recovery.

Take care

Tracey

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 20/07/2021 at 10:02
Published on Care Opinion at 10:02


Thank you for your post. I will pass your positive feedback onto the Catering Team.

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