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"Not listened to"

About: Craigavon Area Hospital / 4 South

(as the patient),

My hospital experience hasn't been one bit positive. I don't feel I get the treatment that I need. I have talked to the doctors and the nurses and I feel they just don't listen. The only way at this stage I feel I can get any help is if I contact an MLA but that will be very hard for me to do as I just don't have the time as I'm raising three young children. From my experience patient communication is poor and I'm glad I am an English speaker as I can't imagine what the experience would be like if I didn't have the ability to communicate in English.  

On numerous occasions I feel staff have tried to blag me off. I don't feel listened to at all and I feel my opinion is not valued. More funding in this hospital is very much needed. Although don't get me wrong the nurses are very pleasant, but I dont feel listened to by the doctors and the surgeons, I feel they will listen to me when I ask to go private. In my opinion the hospital is understaffed.  

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Responses

Response from Tracey McGuigan, Lead Nurse Surgery, Craigavon Area Hospital, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Tracey McGuigan
Lead Nurse Surgery, Craigavon Area Hospital, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 13/07/2021 at 11:16
Published on Care Opinion at 14:39


Tracey McGuigan, Lead Nurse SEC, SHSCT

Thank you for taking the time to share your hospital experience.

I am sorry to read you haven't had a good experience in 4 South.. If I can assist in any way please contact me.

I will ensure this is shared with Team 4 South.

I wish you a speedy recovery.

Take care

Tracey

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