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abysmal service from this practice

Story from nhs.uk

"abysmal service from this practice"

About: Carisbrooke Surgery

Receptionist saying a doctor will phone you back, not true yesterday 06/07/2021. Doctor giving a potential diagnosis of irregular heartbeat, asking for ECG. Same doctor not giving the results giving the results back to the patient obviously causing acute stress. I can understand why hospital casualty departments are full if this happens to other people.

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Responses

Response from Carisbrooke Surgery nearly 2 years ago
Carisbrooke Surgery

Submitted on 13/07/2022 at 15:24
Published on nhs.uk on 14/07/2022 at 12:21

Dear Mr Millson, thank you for taking the time to give your feedback and I apologise for the issue you have experienced, if you feel you would benefit from discussing this further please contact me at the practice, kind regard Claire Critoph Practice Manager

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