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"No patient should experience what my mother did"

About: Leicester Royal Infirmary / Older people's healthcare

(as a relative),

- on transfer to ward 22 given an egg sandwich and yogurt - mother does not eat either but was told thats all there is! was left from lunchtime to following day breakfast hungry.

- did not have pressure areas checked during 7 days in hospital what happened to BEST SHOTS? thought all patients were supposed to be checked at least twice over 24 hour period

- No offer of communication with family irrespective of being alone with no contact with family allowed phyically because of CV19.

- No contact at all with outside world - no TV, radio, dayroom

- Bed curtains all torn and ripped.

-left my mother sobbing on return home a she could not get over the experience.

I recently retired 18 months working as a nurse for over 43 years am absolute disgusted with the lack of care, compassion and nursing care not given to my 90year old vulnerable mother. No patient should experience what she has had to endure and I expect a response from this comment.

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Responses

Response from University Hospitals of Leicester NHS Trust 2 years ago
University Hospitals of Leicester NHS Trust
Submitted on 07/07/2021 at 17:08
Published on Care Opinion at 17:08


Hello

Thank you for taking the time to leave a review.

We are very sorry to read about your Mother's recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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