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"My time in 1 south with fantastic patient care"

About: Craigavon Area Hospital / 1 South Medical

(as the patient),

I was brought into Craigavon area hospital 3 weeks ago for a day procedure and then the medical team decided to do another procedure that I was on the waiting list for which resulted in an extended stay. The care I have received from the staff is 11/10, they have been fantastic and the food has been great. The only downfall I have is that there are no bathroom  mirrors available for washing or shaving, no shelves and no hooks for hanging clothes up so they don't get wet when washing. It feels unhygienic leaving stuff on top of a bin when a simple shelf could be made. When you have a chronic illness like myself you want to feel better about yourself by having a wash or shave and looking better, but I can't see myself looking better so I mentally don't feel better. I understand there may be safety reasons for this but if there were other options it would make a huge difference.  

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust
Submitted on 09/07/2021 at 07:22
Published on Care Opinion at 07:22


picture of Christine Armstrong

Dear Egarv - thank you for sharing this feedback with us. I will share your comments and the issues you raise with the staff. I know the staff will be really appreciative of your kind words

I hope you are feeling better

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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Response from Elsie McCready, Admin Services Manager SCHD, CYPS, Southern Health and Social Care Trust 12 months ago
We have made a change
Elsie McCready
Admin Services Manager SCHD, CYPS,
Southern Health and Social Care Trust
Submitted on 02/05/2023 at 13:52
Published on Care Opinion at 14:42


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Following on from your story, our team have been in contact with Estates Services Department who are planning to erect shatter proof mirrors in areas identified.

Kind regards

Elsie McCready, Project Manager

Patient Experience Team

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