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Woeful telephone system coupled with lack of…

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"Woeful telephone system coupled with lack of…"

About: The James Cook University Hospital

Your ‘new’ telephone system is an utter joke. It cannot recognise simple instructions and causes huge stress and frustration.

Also the utter lack of any attentive staff within a and e is honestly incredibly unprofessional leaving patients without any way of even contacting on duty staff to administer pain relief or even food or drink. The caring profession has changed since my day. Shocking.

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Responses

Response from The James Cook University Hospital 2 years ago
The James Cook University Hospital

Submitted on 12/08/2021 at 11:23
Published on nhs.uk at 13:17

Good morning

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry for the problems you have experienced with the Trust’s automated telephone system and the Accident and Emergency at The James Cook University Hospital.

Please be aware that the relevant departments will be made aware of your comments, and if you would like some feedback, please telephone PALS on 01642 854807.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When PALS officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

Thank you again for contacting the Trust.

Kind regards

Patient Advice and Liaison Service (PALS)

Corporate Services

2nd Floor

Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.patient.experience@nhs.net

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