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"Delay in treatment"

About: Royal Cornwall Hospital (Treliske) / Clinical Imaging Royal Cornwall Hospital (Treliske) / Older people's healthcare

(as a service user),


I am writing on behalf of my neighbour and friend.

The patient was first seen at Royal Cornwall Hospital in Nov 2020. After a scan and a CT angiogram it was decided that he had some Iliac disease (arteries) and treatment was was necessary. In December, the hospital was aware that he was now suffering some pain in his left foot. Since then he has had no treatment but he does have an upcoming appointment in July at Newquay Hospital.

The delay in his treatment has resulted in considerable deterioration in his health overall. He has lost weight. The pain stops him sleeping and he walks with great difficulty. We have had to call out the emergency services six times recently to deal with bleeds from his ulcer. 

He lives on his own and, for the time being, is entirely reliant upon his neighbours for assistance for food and visits to the surgery as he is unable drive at present.

We have noticed that he appears anxious, depressed and fearful as to how this will all end.

I do appreciate that  Covid has had a dreadful effect on the pressures in the health service but there is no doubt that the delays imposed have left him in a very unacceptable position.


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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 02/07/2021 at 15:14
Published on Care Opinion at 15:14


picture of Jess Saunders

Dear intensitytc97,

Thank you for taking the time to share your story with us. I was so sorry to read about your friends experiences and that he has been waiting a long time for treatment. It is also very concerning to see that he now appears anxious, depressed and fearful - if you are worried about his health or welfare you can call 111 to speak to a health adviser or if it is an emergency, please do not hesitate to dial 999, which I can see you have done before.

I have shared your feedback with the team who would oversee the care of your friend so they are aware of the situation. If you would like to raise your concerns formally, you can do this by contacting the Patient and Family Experience (Complaints) team using the details below, who will be able to investigate appropriately with the consent of your friend.

Email: rcht.patientexperience@nhs.net

Tel: 01872 252793

I have already shared your story with the team so you can refer to this post if you do wish to contact them.

Thank you again for taking the time to bring this to our attention.

Best wishes,

Jess

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