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Care Opinion

Exceptional service on a daily basis

Posted By Living with Cancer

"Exceptional service on a daily basis"

About: Altnagelvin Area Hospital / Haematology (Clinical) District Nursing / Cityside, Derry/Londonderry

(as the patient),

I have been recenty diagnosed with Cancer, Mantel Cell Lymphoma (Blood Cancer). This diagnosis was a very big shock to me as I felt well, it meant that I had to have a PICC line inserted and that I had to have it dressed once a week, I also had to have my blood taken twice a week with the district nursing team. This is the first contact I have had with the team and I can say that the service they offered has been exceptional. they have been very professional and their knowledge and expertise have been brilliant.  Due to the treatment of Chemotherapy my bowel froze which resulted in the fitting of a Stoma bag this also brought me in contact with the district stoma nurse whose knowledge and expertise have been second to none, she has been a great help to me. 

My treatment also involves a lot of time spent in the Cancer Centre at Altnagelvin, Haematology Department, I spent a lot of time in Ward 50, and the Sperrin Suite and in the general clinics, the staff, Nurses, Doctors and Consultants are delivering an exceptional service on a daily basis I have seen this first hand, I feel so well looked after and trust their care, their knowledge, opinions, advice and support completely. 

It is great that you meet the same staff on a regular basis I am on first name terms with most of the staff which means that there is a strong relationships being built this helps very much with my care as I feel comfortable to discuss any health problems or issues I may have. 

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Responses

Response from Martha Magee, Macmillan Information & Support Manager, Macmillan Information and Support service, WHSCT 2 years ago
Martha Magee
Macmillan Information & Support Manager, Macmillan Information and Support service,
WHSCT

Submitted on 05/07/2021 at 10:13
Published on Care Opinion at 11:14

picture of Martha Magee

Hi living with cancer,

My name is Martha and I am the Macmillan Information & Support Manager for the Western Trust. I would like to thank you for taking the time to tell us about your personal experience of the care that you receive by healthcare professionals from the district nursing team, stoma care nurse and the nurses, doctors, consultants within the North West Cancer Centre at Altnagelvin.

All healthcare professionals strive to provide person centred care and to know that you are ‘comfortable to discuss any health problems or issues’ due to the strong ‘relationships being built’ is testimony of this. Staff will appreciate that in your opinion services are ‘exceptional’ to the extent that you ‘feel well looked after’, especially in these challenging times.

I will share your positive experience with the healthcare professionals that you have identified to make them aware of your feedback.

Many thanks and take care.

Martha Magee

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Response from Maggie Doran, Community Nurse Manager City side , District Nursing, WHSCT 2 years ago
Maggie Doran
Community Nurse Manager City side , District Nursing,
WHSCT

Submitted on 05/07/2021 at 10:24
Published on Care Opinion at 11:15

picture of Maggie Doran

Dear living with Cancer,

Thank you so much for taking the time to give feedback on the service that you received from the District Nursing Team, Cityside. I am glad that you feel they were professional and you were able to build strong relationships, which I know can help in your journey. I wish you well as you go forward.

I will share your feedback with the District Nursing team via email and also at our next meeting.

warm regards

Margaret Doran

Primary care co-ordinator

Cityside District Nursing Team

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