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"my 12 weeks in 3 north"

About: Craigavon Area Hospital / 3 North Ward

(as the patient),

I have been in Craigavon 12 weeks in a private side room in 3 North. During my stay here the staff have been exceptional. I have made really good relations with them and it has made my time less daunting as I've spent most of 2 years in and out of hospitals between Craigavon and the city hospital. A domestic staff cleaner has been amazing each week and she makes sure everything is perfect as I have a touch of OCD and I believe is a credit to the ward. My only issue during my stay here has been the lack of cleaning on the ward when this cleaner is off, my bins overflow, cloths left lying on the window bench for two days and the floors were dirty so I had to clean them myself on my knees which was difficult as I am quite ill. However my medical care is excellent and the staff are brilliant.

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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 06/07/2021 at 11:35
Published on Care Opinion at 15:45


Thank you for posting about your recent experience. I am sorry you haven’t received a consistent experience in relation to cleaning, we have investigated this matter and we take cleaning very seriously we have spoken with the ward staff to ensure that on all shifts the cleaning schedules are adhered to and we will closely monitor.

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