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Really great practice

Story from nhs.uk

"Really great practice"

About: St Mary's NHS Treatment Centre (Portsmouth)

I attended the centre on a Sunday, I had been warned

when I phoned that the waiting time was 3 hours so I was prepared for the wait.

The staff were very busy but all were excellent.

Was seen by triage within 10 minutes then waited to see doctor, the wait was 3 hours in total but looking at the amount of people they were seeing they couldn’t have done more.

Really attentive doctor and brilliant staff.

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Responses

Response from St Mary's NHS Treatment Centre (Portsmouth) 2 years ago
St Mary's NHS Treatment Centre (Portsmouth)

Submitted on 30/06/2021 at 09:11
Published on nhs.uk at 20:47

Thank you for taking the time to leave feedback on your recent experience with us.

At Practice Plus Group Urgent Treatment Centre, St Mary’s Portsmouth we aim to provide efficient high quality patient focused care and recognise the importance of ensuring a seamless and smooth process from start to finish so it was lovely to hear that we have succeeded in that aim. We hope you are recovering well and I will ensure your kind comments are passed on to the team.

Kind regards

Sharon Spencer

PA to the Hospital Director

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