This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Applewood House Swindon"

About: Avon And Wiltshire Mental Health Partnership NHS Trust / Inpatient mental health care

(as the patient),

Mental Health Unit. Stayed for a month.

Staff are good most are lovely and caring, RMN’s lovely. Some HCA staff are untrained and inexperienced, food very good. Good routine.

Security poor, three escapes and it is a secure unit. 

The management is a bit poor, senior staff, too posh to wash syndrome. Not accessible.

Old building, tired but very clean. Broken seats and balls on the roof. Garden tidy but boring. 

Not enough activities. Very boring. One OT and no therapy. No psychology. Enough care to get you stabilised but then can be detrimental and not therapeutic which is a shame. 

Staff could take more initiative in therapeutic activities and not easy board games. Some staff are inspirational and have expert backgrounds but this is not encouraged by management or utilised enough. Not enough exercise. 

8/10

Thank you for looking after me.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Avon And Wiltshire Mental Health Partnership NHS Trust 2 years ago
Avon And Wiltshire Mental Health Partnership NHS Trust
Submitted on 24/08/2021 at 16:33
Published on nhs.uk at 23:05


Thank you for taking the time to leave your feedback about your inpatient stay. I am sorry to read that it was not as positive as you or we would have wanted it to be. If you would like us to look into the issues for you, please contact PALS on 0800 073 1778, or by email at awp.pals@nhs.net

Or you could think about getting involved with AWP to help us to improve our services, again, if you contact PALS they could signpost you to your local involvement coordinator.

Opinions
Next Response j
Previous Response k