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"Fantastic care"

About: Croydon University Hospital / Accident and emergency Croydon University Hospital / General surgery Croydon University Hospital / Urology

(as the patient),

I was referred to the Urgent Treatment Centre (A&E) at Croydon (Mayday) hospital by 111 as I thought I had given myself food poisoning due to developing extreme stomach pain the morning after I had made myself a pork stir fry and for the following three days straight, so I had called 111 for advice...

The guys at the A&E did a fantastic job of diagnosing my issue in terms of narrowing it down to either an appendix or kidney issue - so the pork stir fry I had made, which I thought was the source of the problem, was a complete red herring!

I was admitted to the HOT Clinic and was given all the tests that were needed to pin down the issue and it was discovered that I had a very painful kidney stone!!!

The Nursing staff and the Dr who dealt with my issue were absolutely fantastic in the treatment they provided me and I was subsequently admitted to the AMU ward over night where I stayed until the following evening. The nursing staff at the AMU ward were also great in the treatment they gave me and the urinary specialist I saw was tip top.

I would just like to say a big thank you to all the staff at the A&E, HOT Clinic and the AMU ward for their care over the time I was with them, I felt I was well looked after and had confidence in them at every point in the proceedings!

I do hope this gets back to them, as they really are fantastic people and I am sure that their job can be very challenging at times so I really want to give them my very positive feedback and say thank you!

Thank you :-)

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Responses

Response from Steven Smith, Patient Experience Officer, Croydon Health Services NHS Trust 13 months ago
Steven Smith
Patient Experience Officer,
Croydon Health Services NHS Trust
Submitted on 09/07/2021 at 17:42
Published on Care Opinion at 18:05


Dear MarkS21

I am very happy to read that you have taken time to advise the Trust of your positive experience whilst accessing Croydon Health Services (CHS). It will be of great pleasure that we share your positive comments with the relevant teams and staff and we would like to take this opportunity to thank you for taking the time to share such a positive story. If you would like to contact us further please do so by emailing the Patient Experience Team at CH-TR.PALS@nhs.net; please also advise if you would like to be on the list to share your story with CHS Integrated Quality Assurance Group for learning.

Kind Regards

Patient Experience Team

Croydon Health Services

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