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Care Opinion

999 call

Posted By Matayou84

"999 call"

About: Dr Gray's Hospital / Emergency Medicine Raigmore Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Had an altercation with a cow, 

Paramedics in the ambulance were brand new, staff member that dealt with me in the Dr Gray's hospital brand new, however the care and attention I received was horrendous, it was a head back and chest injury, and all I was given was my stitches and punted out the door, no concussion check or xray or anything, the next day when I got up my wife had to take me to A&E in Inverness, turned out I've serious internal bruising and broken ribs, and I also received the drugs from Inverness and the medical advice I should have received from Elgin. 

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Responses

Response from Louise Pearson, Unit Operational Manager, Women & Children's Services, Dr Gray's, NHS Grampian 2 years ago
Louise Pearson
Unit Operational Manager, Women & Children's Services, Dr Gray's,
NHS Grampian

Submitted on 25/06/2021 at 17:18
Published on Care Opinion at 17:18

picture of Louise Pearson

Dear Matayou84,

I'm sorry to hear about your altercation with a cow, subsequent injuries and your experience in our Emergency Department (ED). This isn't the standard of care that we pride ourselves on delivering. Please accept my sincerest apologies for this. I will share your feedback with the ED clinical team and to help us investigate further I'd be grateful if you could share some more information including your name and date of attendance via our Feedback Team. Please contact them by calling 0345 337 6338 or by email at gram.nhsgrampianfeedback@nhs.scot.

Kind regards,

Louise

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 2 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 28/06/2021 at 20:37
Published on Care Opinion at 20:37

picture of Alan Martin

Dear Matayou84

I am very sorry to read that you had reason to use our services and that of the wider NHS. An altercation with a cow? That sounds terrifying. I hope that you are on the road to recovery now and are feeling better.

I am very happy however to read about the care that you were provided by the Service, everyone has clearly had an impact and it is lovely to read. Thank you for sharing this.

I would be more than happy to have my team share your comments with the crew involved through our feedback system. If you wish for this to happen you can go to this link here and complete the form. You can just say that it is Matayou84 from Careopinion and the team will know where to look.

Thanks again and all the very best!

Alan

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Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 2 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 29/06/2021 at 10:10
Published on Care Opinion at 10:10

picture of Sylvia Fraser

Dear Matayou84

Thank you for taking the time to contact us all regarding your experience, especially when you are recovering from your altercation. This must have been quite a scary time for you and your family.

I am pleased to read that NHS Highland Accident & Emergency Team were able to address your ongoing medical concerns and that you were provided with pain medication and given advice on your care going forward.

I would like to wish you all the best for your ongoing recovery and to thank you kindly for your compliment.

With best wishes

Sylvia

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