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"Exceptional care"

About: St John's Hospital / Head and Neck

(as the patient),

I was having a small operation on Tuesday. From admission to going home, the care, efficiency and professionalism was outstanding.

Having been in a few different hospitals over the last year, Saint Johns hospital has stood out. 

I was greeted with a Good Morning and pleasant conversation on arrival, caring, kind nursing staff who put me at ease. I was in a side room, which was clean and well decorated. I felt I knew what was going on at every stage. The professionalism carried on with visits from surgeons and anethnetist. From there to the theatre and after, caring, kind interested staff were there. 

Every staff member on that day was so obviously in the right job... What a different experience to others I've had. 

Thank you to all the staff working in the day surgical unit.. What a difference you make. 

Although I didn't want to spend my birthday in hospital, it opened my eyes to how I believe a very well run unit should be. 

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Responses

Response from Aris Tyrothoulakis, Director, NHS Lothian 2 years ago
Aris Tyrothoulakis
Director,
NHS Lothian
Submitted on 25/06/2021 at 11:47
Published on Care Opinion at 11:47


Dear 'Tobymel'

Thank you for taking the time to provide this lovely feedback. I am really glad to hear that you had such a positive experience when attending St John's hospital for your operation and I would like to wish you a speedy recovery.

I will make sure that your kind works are passed on to the team as I know they would be very appreciative.

Kind regards,

Aris

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