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"Pre Assessment Clinic"

About: Vale of Leven General Hospital

(as a service user),

I had an appointment at the clinic today and it was an excellent, efficient  experience.  Jo and Lynne were very friendly, they both took time to explain everything they were doing and everything that was going to happen when I go in for surgery.  I didn't feel rushed and was able to ask as many questions as I needed to.  Lynne even managed to get blood first go with no bruising!  The department felt very safe and clean.  Thank you for making a worrying time as pleasant as it could be.

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Responses

Response from Christina McKay, Chief Nurse, Clyde Sector, NHSGGC 7 months ago
Christina McKay
Chief Nurse, Clyde Sector,
NHSGGC
Submitted on 25/06/2021 at 11:24
Published on Care Opinion at 13:33


Dear CatBOB,

I am delighted to hear of the positive experience you had when attending the Vale of Leven to get your blood taken at pre-assessment clinic.

It is heartening to hear of such sensitive, warm, person centred approach that Jo and Lynne displayed when explaining what was happening and helping you to feel at ease at a worrying time.

I will ensure that your kind words are passed on to Jo and Lynne and will thank them for their care on your behalf.

I hope surgery goes well and you make a speedy recovery.

Yours sincerely

Con

Con Gillespie

Interim Chief Nurse

Clyde Sector

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Response from Julie Huntly, Lead Nurse, Endoscopy and Theatres (IRH), NHSGGC 7 months ago
Julie Huntly
Lead Nurse, Endoscopy and Theatres (IRH),
NHSGGC
Submitted on 25/06/2021 at 12:27
Published on Care Opinion at 12:27


Hi CatBob

Thank you so much for your kind comments. I note that Con has already responded but I just wanted to let you know that the Pre Assessment Team including Jo and Lynne appreciate you taking the time to post your experience and thank them. We hope you have a speedy recovery from your surgery.

Best wishes

Julie

Julie Huntly

Lead Nurse

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