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Heartless

Story from nhs.uk

"Heartless"

Having been sent to the signposting centre where I was to be provided with 24 hrs of support I had an episode of anxiety which sent me to A&E. The staff were fully aware my issue was health anxiety that was regularly sending me to the hospital. Of course you'd think they'd wait for you and chat with you once discharged. Oh no. Despite knowing this was the exact issue I couldn't get over they discharged me from their service and told me off for dating to seek real medical help

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Responses

Response from Oakwood M.H. 2 years ago
Oakwood M.H.

Submitted on 23/06/2021 at 16:38
Published on nhs.uk at 22:24

Dear Edward, we are sorry to hear that you feel you did not received adequate support from our staff. This is not what we would wish. It would be helpful to look into what is happening and to see what we can do to improve your experience. Please contact the Patient Advice and Liaison service (PALs) on East Kent - 0800 783 9972 or West Kent - 0800 587 6757 Monday-Friday from 9am-4pm. Please mention that you have been directed to them as a result of your post.

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