"Not so great practice"

I have been trying to see a GP since March of last year. Initially, every time that I phoned, I was told that there not any appointments available. Covid then kicked in and I was told to do an E-consultation, and I would get a call back. The call back that I received was from a doctor who could barely speak English, was he from an overseas call centre? I was provided with an ointment, which burnt me, and had to wash off immediately. I did a second E-consultation with similar results. I subsequently did 2 more E-consultations, and this time, attached photos. On the fourth call back, it was agreed that I needed hospital treatment, and would be referred. This was in June 2020. In August I received a text message from Whipps Cross, advising that they had received a request for me to be seen and that I should hear from them, within 2 weeks. Three weeks later I phoned and was told that my request had been received as urgent and I should be seen within 2-3 months. I subsequently received 3 letters advising me of further telephone consultations, at Whipps Cross, which were all cancelled. I received two text messages from the surgery with links to 6 hospitals, to choose 1 to attend. This link was only valid for 28 days. None of them had any appointments for at least the next 60 days. I then requested a second link, but again to no avail. Does the surgery believe by giving me the link, that them done, of their duty of care? Finally, on 15 June 2021, I had a pre-op assessment done, at Whipps Cross. This still doesn’t mean that I’ll be having my operation soon. Had I been able to have seen my GP when requested, March 2020, I could well have had my operation, by now, instead of constantly living on 2x400mg Nurofen, at least once a day. This excludes 2 separate operations that I’m waiting for, on each of my feet. But that’s a story for another day.

My question is, when will the surgery re-open to see patients, as many other surgeries have re-opened?