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"The service was spot on"

About: North Devon District Hospital / Covid swabbing unit

(as the patient),

I needed a COVID-19 swab test for a forthcoming procedure and letter came through the post requesting I attend the NDDH at a designated area for this to be done.

We drove to the hospital and directed off a spur road to the isolated designated area where we stayed sat in the car and awaited for a nurse to appear from the shed which was near enough immediate.

Came around to my side of car and I wound down window and gave my details as asked. Disappeared back into shed to check details and came back with instruments needed for the swab test. Asked how my health was and then proceeded to run through the test as this was my first time. All done in no time at all, Jane was very cheerful, kind and helpful.

Very happy with the service and would definitely have no problem with attending again if it becomes necessary.

No problem with isolating a few days as already been shopping etc. , and don’t find as much pleasure with crowds nowadays anyway.

From my point of view the service was spot on, from the person dealing with us in our cars, I would hope that they would get shelter if it’s pouring with rain!

Ensure these extremely hardworking frontline workers get a decent pay packet.

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Responses

Response from Sarah Carter, Administrator (Northern Services), Covid-19 Testing Cell (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Sarah Carter
Administrator (Northern Services), Covid-19 Testing Cell (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 20/06/2021 at 14:28
Published on Care Opinion at 14:28


picture of Sarah Carter

Hello casingme87,

My name is Sarah, and I am one of the Testing cell administrators.

Thank you very much for your feedback. I will be sure to pass it along to the staff.

I am glad that you have found the hub to be well sign-posted and that it was easy for you to find. It is good to hear that you have found our staff cheerful, kind and helpful. We like to reduce patient anxiety about unpleasant procedures, where possible.

I am pleased to hear that the process was quick and that you are happy with the service that was provided to you and that you have no problem with the process.

If you have any queries in the future, please do not hesitate to contact us on 01271 337777. We are always here to assist where we can. If you would rather email us, then feel free to send us an email at ndht.covidswabbing@nhs.net.

Best Wishes

Sarah

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