"My visit to the urology clinic"

One member of staff was perfectly nice as one would hope and expect. Another I found to be hostile, dismissive and somewhat rude and abupt. They were the same in prior telephone consultation. After travelling 45 miles and not feeling well on the day, I was hoping to discuss my medical issues with the Urologist Instead, I really didn't expect to encounter this attitude and such hostility. I came away quite angry and shell shocked. Not used to such discourtesy. Another member of staff just mumbled and said nothing when I asked a question. Three staff. One very nice. One completely abrupt and rude. One who was just ignorant. I came in seeking help and advice, and the overall tone was there is the door. I have never had such reason or been driven to comment ever.. before today.