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"Complex needs"

About: Women, Children and Family Services / Community Children's Nursing

(as a parent/guardian),

My son has complex medical health needs. Due to his condition we have a care package through the ballymena community nursing team. Every day life requires support from the CCN (community children’s nursing ). This can consist of needing equipment, asking advice, getting bloods or other nursing interventions and sorting out when we have help coming into our home to care for him. I speak to the team on a regular basis and I have built up lovely relationships with the girls. Sometimes I just need someone to talk to, that’s just enough at times to get me though my week. In times of crisis (being unwell myself ) or when my son's condition deteriorates I have to say the CCN team always do their best to give me extra support. I cannot emphasis how much this means to me and my family. It’s this kind of support that ensures I am well and able to care for my children. I have been touched on many occasions when this happens. It just shows the care behind the members of the CCN. I truely feel that we are cared for and that it’s not just a job for the girls behind those phone calls. As a family we are so appreciative of all the care provided to our son family we feel that the CCN team meets the holistic needs of our family. I don’t know how we would manage without them.  

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Responses

Response from Lynne Vercoe-Roger, Paediatric Lead Nurse, Women's Children and Family Services, Northern Trust 2 years ago
Lynne Vercoe-Roger
Paediatric Lead Nurse, Women's Children and Family Services,
Northern Trust
Submitted on 28/06/2021 at 17:29
Published on Care Opinion at 18:06


Dear Su2345,

My name is Lynne Vercoe-Rogers and I am the Lead Nurse for Community Children's Nursing in the Trust. I am delighted to hear that you have had such a positive experience of the care provided by the CCN team. I feel your story exemplifies the core values of the CCN team including care and compassion for children and their families. I am also heartened to hear that the CCN team has been able to support you all as a family through challenging times and how much you have appreciated this.

I will pass your compliments onto the team and I know just how much they will appreciate and value your feedback.

Thank you

Lynne

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