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Slow medical system.

Story from nhs.uk

"Slow medical system."

About: New Cross Hospital

Hey guys with all my respect for your job but you need to learn how to comunicate with your patients special with other nationalities which they speak and understand 30% from your language (they must have translation)and also with families. The patiens are not alone, we need to know any follow up plans for them because they need our support, we can understand medical “language”.

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Responses

Response from Christine Rock, Patient Experience Advisor, The Royal Wolverhampton NHS Trust 2 years ago
Christine Rock
Patient Experience Advisor,
The Royal Wolverhampton NHS Trust

Submitted on 17/06/2021 at 10:02
Published on Care Opinion at 10:02

Thank you very much for taking the time to post comments regarding your recent patient experience.

I am sorry for any distress this matter may have caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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