"Failure to provide a basic duty of care"

In my previous complaint, I detailed my experience with Highcroft when I had a suspected infection, following a LLETZ procedure I had at City Hospital. I handed in my swab test to Highcroft on the 7th June, it is now the 16th June and I hadn't heard back about my swab test until now. I rang Highcroft this morning and was told that the results had in fact come back, and there was no further action required. The receptionist I spoke to last week told me that I would be contacted about the results, and not to phone until today. So why didn't anyone ring me? I was prescribed antibiotics on the 9th June, which have cleared up my symptoms of infection vastly. I am concerned that the swab results came back as 'no further action required', yet I was enduring unpleasant symptoms that suggested otherwise. Highcroft were supposed to phone me back after prescribing the medication last week, which also never happened. There is a huge gap in providing a basic duty of care for patients, not to mention a lack of compassion for what women like me are experiencing after such an intimate and painful procedure. I will be looking to register elsewhere, as I am tired of chasing medical professionals and being told to simply go elsewhere for a service that this GP should have provided in the first place.