Father admitted by emergency ambulance on Sunday night. It is now Weds afternoon and we have had no contact from any health professional about his condition /plan of treatment. Fully appreciate that staff are busy delivering care but I do not accept that there has been no attempt to contact next of kin with an update.
Dad is hard of hearing and he isn’t picking up what staff are telling him. We were also not informed of how to arrange a visit- dad told us a number to ring after 11 am but when we got through at 11. 02am all visiting slots were filled. There needs to be a fairer system to allocate visits. Luckily my dad is able to use a phone and give us some updates himself but I really fear for the more elderly and confused in your acute wards. As it is he does not fully know what is happening and neither do we
"Poor communication"
About: Craigavon Area Hospital / Acute Medical Unit (AMU) Craigavon Area Hospital Acute Medical Unit (AMU) BT63 5QQ
Posted by orionjt83 (as ),
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