Had a letter from this surgery asking me to contact them as they had tried to contact me. As expected, I was in hold for 26 minutes before eventually ending the call. The telephone system is not fit for purpose and emails are out of the question. Either the system needs to be revamped or the surgery needs to have a limit on patients.
As a emergency worker, I understand the pressures the nhs are under, but it is frustrating for all when a system such as this fails. Why not have a secure online triage form for enquiries and get a dedicated team to respond? One phone number v hundreds of patients clearly does not work and the problem will only get worse as the population increases.
As I cannot visit, email or phone, I am left with sending the letter back with a note to say I tried, and hope I make contact before Christmas...
"Phone service bad"
About: Wellington Medical Practice Wellington Medical Practice Telford TF1 1PZ
Posted via nhs.uk
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