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"My experience"

About: Dr Gray's Hospital / General Surgery Dr Gray's Hospital / High Dependancy Unit Dr Gray's Hospital / Surgical Assessment Unit Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I had been vomiting and had severe stomach pain for 4 days. Called 111 on 2nd day advised calling GP. Clinician from surgery visited, took temperature etc. and blood. Temp high. Advised buying Dioralyte because of dehydration. Condition worse by day 3, phoned surgery, prescribed Buccastem sickness tablets. Condition worse by day 4, asked doctor to visit. GP visited and phoned for ambulance.

Ambulance men told to bypass A & E and go straight to surgical. Taken to department, no room, sent to A & E, no cubicle sent back to department. No room sent back to A & E. Waited in corridor in wheelchair. After 1 hour finally found resuscitation cubicle.  After examination etc taken to a ward. Unable to have CAT scan, too late. Very poorly, waited until late next afternoon to have CAT scan. Consultant came immediately with results if scan. Twisted bowel, had emergency surgery immediately.

Taken to HDU after operation. Dreadful experience for 24 hrs. Staff spoke in a negative way about others, very unprofessional  Begged to go back to ward. Eventually taken back to ward late afternoon Friday.

Experience on ward much better. Discharged on Sunday afternoon before seeing a physiotherapist just given a brief 6 page pamphlet on 'abdominal surgery'.

Glad to get home to rest and recover. No follow up appointment just told to have staples out 10 days after surgery.

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Responses

Response from Service Manager, Surgical Division, Dr Gray's, NHS Grampian 2 years ago
Submitted on 15/06/2021 at 08:48
Published on Care Opinion at 10:10


I am sorry that you have had a negative experience at Dr Gray's Hospital.

This is not the standard of care that we would want for our patients.

To allow me to investigate the matter further can you please contact the complaints department on the following number 01224 558709.

This will allow us to investigate fully all of the issues that you have raised.

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 15/06/2021 at 15:16
Published on Care Opinion at 15:16


Dear JTHogg1210

Thank you for taking the time to post your Feedback here on CareOpinion. I am really sorry to hear you have been so poorly, you really have been through a difficult time. What you describe sounds sounds very worrying and I can't begin to imagine how anxious and stressed you must have felt during this time.

I am sorry to read about the situation endured once you reached hospital, however I see The Service Manager from Dr Graya has replied to you and offered to investigate this matter for you. I hope you find this helpful.

I wish you a speedy recovery after your surgery and hope it's not too long till you are back on your feet again.

Take care and best Wishes

Lesley

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