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20 months waiting!!!

Story from nhs.uk

"20 months waiting!!!"

About: Hounslow Recovery Team East

I'm a person with Depression and Anxiety who also suffers from complex PTSD. I was referred to the Recovery Team in September 2019. After the assessment they said they'll get back to me but they never did. My mental condition got worse during the lockdown and every time I contacted them they said they can't give me an appointment because they're busy! I even thought about killing myself by who cares, right?

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Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 2 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 11/06/2021 at 17:45
Published on Care Opinion on 14/06/2021 at 09:11

Dear Sir/Madam

Thank you for contacting the team through the Care Opinion with your concerns about the delay in follow-up care since your assessment in September 2019. I'm sorry to hear about this, and I can understand your frustration. I can assure you that this is not the level of service we would want our patients to receive.

So I can look into your concerns, could you contact the team at 0208 483 2020 and ask for Ade Omomo-Rashed.

We are transforming our services by focusing on providing appropriate care at the right time and in the right place.

Kind Regards

Ade Omomo-Rashed

Team manager
Hounslow Central MINT

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