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"Miscommunication"

About: Medway Maritime Hospital

Telephoned 111 and got referred to First Response who booked us a time slot for a head injury and possible stroke. On arrival, one member of staff did not even want to listen to our explanation, and the receptionist said, that 111 and First Response say that to everyone you'll have to wait in the que outside, and there's a 6 hour wait just to be assessed!! Went home extremely worried.

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Responses

Response from Medway Maritime Hospital 4 days ago
Medway Maritime Hospital
Submitted on 15/06/2021 at 15:30
Published on nhs.uk at 21:57


We are very sorry to learn of your poor experience and have brought it to the attention of the management team in urgent and emergency care.

Please accept our sincere apologies as this was not the impression and level of care that we aspire to.

Kindest regards,

The Patient Experience Team

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