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"Rude Paediatric Nurse"

About: Southend Hospital

I love Southend hospital, and I have never had a bad experience there ever before I have epilepsy, so have been seen many times and had both my children there, and have always meet lovely staff. However last night a paramedic brought my 4 year old little girl in, as we passed in the corridors the staff were lovely and saying hello to her. However we were then greeted or un greeted by a nurse in the a & e paediatric department, who was so rude, it actually made me want to cry, after the stress of my little girl being unwell. I’ve never known a children’s nurse to be so rude, talking down to me, and building no Rapor with my little girl. Ive Never experienced this from any staff member before. I work in healthcare, and appreciate the nhs stuff so much, but this nurse was so rude she should not be working with children.

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Responses

Response from Kelley-Elle Carvalho, Patient Experience Coordinator, Mid Essex Hospital Services NHS Trust 2 years ago
Kelley-Elle Carvalho
Patient Experience Coordinator,
Mid Essex Hospital Services NHS Trust
Submitted on 11/06/2021 at 11:00
Published on Care Opinion at 11:00


Good Morning,

I am really sorry to hear that you have had this experience. I will ensure this is passed on to our Southend site to follow up.

Your feedback is really important to us.

Many thanks,

Kelley

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