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"Dad to a long term patient"

About: Royal Hospital for Children (Glasgow) / Rheumatology

(as a relative),

My daughter in 15 and, been a regular patient since she was 2.

Overall the care I’ve observed my daughter receiving is wonderful and, all our family are appreciative of the NHS and the brilliant staff.

If I wanted to give any constructive critique, it would be to look at referrals between specialist depts. I.e rheumatology etc. We’ve experienced difficulties in lining up care when my daughter needs diagnosis/treatments across departments.

Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde last week
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 11/06/2021 at 15:15
Published on Care Opinion at 15:15


picture of Coral McGowan

Dear Dadtoagreatkid,

Thank you so very much for contacting us and for giving us some really useful first hand feedback.

Firstly, that is some journey your daughter and you have been on for the past 13 years and we sincerely are grateful for your very kind words regarding the care provided for her by our team members over that time. We'll share your comments with our staff along with our own sincere thanks.

Thank you for your insight into our internal referrals process. It sounds like we're not getting our communications and timings quite right in this respect. I wonder if both you and your daughter (or either of you individually) would be willing to meet with me (via. Teams or Zoom) and chat through some of your experiences as we would love to improve this, not only for you but for all our other children and young people who may have similar examples. We would be so appreciative of your input into this. If this is something you would consider, please email me: coral.brady@ggc.scot.nhs.uk and we'll arrange to meet.

In the meantime, can I please once again pass on our gratitude to you for taking the time to provide comments - it is so appreciated.

Sending best wishes to you, your daughter and family

Take care

Coral

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