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"The disrespectful way I was treated"

About: University Hospital Wishaw / Care of the Elderly (Wards 9-12)

(as a carer),

It is about the disrectful way I was treated at the hospital when I was with my husband who was on his death bed.

I am a 63 year old Polish lady and cared for my 77 year old husband, who was Scottish. My English is not very good.   My husband was in Wishaw General hospital in May, stayed in intensive care for a few hours and was then moved into Ward 9. He was very poorly and the GP had told me he is dying. The hospital knew this as well.

When he was moved to the ward, someone from the hospital staff came to speak to me.   I dont think this person was a doctor or a nurse, maybe a social worker and although they introduced himself at the time, I do not remember their name. This young person asked me private questions such as if my husband had a will in place and who is the beneficiary, who owns the house, my husband or the council where we stay and many more private questions. I was very worried and answered those questions but now I feel it was not right for anyone to ask these questions and feel very insulted. I do not think a Scottish lady is asked these questions when their husbands are dying in hospital. This happened March 2021 and my husband passed away the next day.  

Responses

Response from Janice Miles, Senior Nurse, Older People Services & Outpatient Services, University Hospital Wishaw, NHS Lanarkshire last week
Janice Miles
Senior Nurse, Older People Services & Outpatient Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 14/06/2021 at 16:48
Published on Care Opinion at 16:48


picture of Janice Miles

Dear Miss Scotland,

Can I please pass on my condolences on the passing of your husband.

Regarding the questions you were asked these you were asked by the social worker were when undertaking a community care assessment and the financial information is required as part of the process.

I am sorry that no one fully explained to you why the questions were being asked and wish to reassure you that this information is required from everyone undertaking the assessment process.

I hope this reassures you but should you have any further questions then please contact the Patient Affairs Team on 01698 366558 and I would be happy to discuss it further

Kind regards

Janice

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