This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Caring and Compassionate"

About: West Cumberland Hospital

I recently had an operation for a knee replacement. To say I was scared wouldn't describe it. From the minute I was in the waiting area being checked out before the operation, through the procedure itself (by epidural and theatre staff were very reassuring through it) into recovery and then on to the ward, I met with nothing but skill, kindness, compassion for my fears, explanations of what was happening and reassurances that all was well. What an amazing team of people! In the end I stayed in for a week and everyone was just as kind and caring at the end of my stay as at the beginning. All the staff were so busy, they never stopped, yet they always had time for a quick chat before they dashed off somewhere else, even the night staff. I cannot thank you guys enough for helping me through all of it. Thank you just isn't enough, but THANK YOU!! to the Surgeon who performed the operation, right through the team, including some really lovely cheerful "cleaning ladies" who kept everywhere squeaky clean. I am grateful to you all.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from West Cumberland Hospital 2 years ago
West Cumberland Hospital
Submitted on 09/06/2021 at 16:12
Published on nhs.uk at 19:31


Thank you for getting in touch with us with such a positive review of your recent experience of knee surgery at West Cumberland Hospital.

I am very pleased to hear that you found the care and attention to be of such a high standard.

I will pass your comments to the Matron for the area as I am sure she will be delighted to share your feedback with the wider team that you mention.

I do hope that your recovery is going well and that you are feeling a lot better.

Best wishes for the future.

Alison S-D

Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k