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"Brilliant Staff"

About: Cumberland Centre

I attended the clinic, and despite the numbers waiting, a great service was provided.

One 'patient' became very aggressive, shouting and swearing at the staff, and they all supported each other. Another patient stepped in to escort the individual outside, which was an extremely valiant act.

I have nothing but praise for the staff, despite a 3 hour wait.

Many thanks, from a grateful patient.

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Responses

Response from Cumberland Centre 2 years ago
Cumberland Centre
Submitted on 17/06/2021 at 12:32
Published on nhs.uk at 20:45


Thank you for taking the time to leave such lovely feedback for our team at UTC Cumberland. I will ensure your kind words are shared with the Unit, who I am sure will be pleased to hear your comments.

I hope you are now recovering well and wish you all the best.

Thank you

Lou

Louise Huntley

Quality and Operational Lead

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