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"Professional care at its best"

About: Lincoln County Hospital / Accident and emergency Lincoln County Hospital / Urology Lincoln County Hospital / X-ray and Scans

(as the patient),

I have been attending Lincoln County Hospital over the past year. Initially, my care commenced by having to attend A & E. As my condition developed to require long-term management and investigation, I had to attend the X-ray department, medical physics as well as the Urological Investigation Team.

I had two MRI scans and the technicians were excellent and supported both times. A very professional team.

Most of my care has been within the UI team. From the initial and subsequent visits, I felt that I really mattered as I was treated as an individual by all the team.

My only concern is the telephone consultations, as I find they lack spontaneity and personal touch on sensitive issues. I also experienced 3 consultations with 3 different consultants, so some continuity was lost. I fully understand the need for this due to Covid 19 protocols, so I hope they revert to face to face soon!

A very special thank you to Amanda, as she is always extremely professional, and this, coupled with treating everyone as an individual resulting in personalised care, makes the experience feel positive and confident. You are getting the best care possible. I would say the whole team have this attitude and are a credit to your hospital and you should be very proud of them.

Responses

Response from Nigel Allen, Radiology Services Manager, Radiology, United Lincolnshire Hospitals NHS Trust 4 days ago
Nigel Allen
Radiology Services Manager, Radiology,
United Lincolnshire Hospitals NHS Trust
Submitted on 15/06/2021 at 15:44
Published on Care Opinion at 15:44


Dear charliexs77

Thank you for taking the time to give us your feedback which is always very welcome and immensely valuable when reviewing our services.

I am pleased to hear that your experiences in Xray, Medical Physics and MRI were so positive, and you can be assured that we will let those colleagues know.

We hope you are feeling better now, and we wish you the very best of health in the future

Thank you once again

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Response from Kathryn Mayer, Acting Ward Sister, Navenby Ward, United Lincolnshire Hospitals NHS Trust yesterday
Kathryn Mayer
Acting Ward Sister, Navenby Ward,
United Lincolnshire Hospitals NHS Trust
Submitted on 18/06/2021 at 10:06
Published on Care Opinion at 15:54


Dear Charliexs77

Thank you for taking the time to feedback your care journey experience. I will ensure Amanda sees your positive comments.

I hope you continue your recovery and wish you the best of health for the future.

Thank you

Urology Matron

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