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Excellent follow up

Posted By earmarkns46

"Excellent follow up"

About: Adult Community Services / Continence Team The Ulster Hospital / Emergency Department The Ulster Hospital / General Surgery (Ward 3D)

(as a service user),

I had been on a waiting list for Hernia Surgery, but had to be rushed to A/E at Ulster Hosp. for emergency surgery for a strangulated Hernia. The result was not satisfactory and I had further emergency surgery in the same week from which my family was told I may not survive. I had excellent aftercare. The food was very poor and some of the communication was difficult and could have been better.

The follow up care was excellent - the carers - particularly Amanda and Lisa gave very good advice and help. The Stoma nursing team at the Ulster Hospital were also excellent, as were the continence team - (Kay and Janice) from the Holyrood Arches Centre.

Overall I was satisfied with the care I received.

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Responses

Response from Gillian Coffey, Governance Facilitator, Surgery - Anaesthetics, Theatres & ICU, South Eastern Health & Social Care Trust 2 years ago
Gillian Coffey
Governance Facilitator, Surgery - Anaesthetics, Theatres & ICU,
South Eastern Health & Social Care Trust

Submitted on 07/06/2021 at 16:42
Published on Care Opinion on 08/06/2021 at 09:44

picture of Gillian Coffey

Hi earmarkns46,

thank you for taking the time to provide us with feedback. I am sorry to hear of your recent troubles but I am very glad to hear that you had excellent aftercare.

I hope you have a speedy recovery

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Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 years ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 07/06/2021 at 17:31
Published on Care Opinion at 17:31

Hi earmarkns46

Thank you for taking the time to tell us of your experience while attending the Emergency Department recently. Delighted to hear that most aspects of your care was a positive. We will continue to look at ways we can improve communication and remind staff of the importance of communicating clearly with patients.

I hope you continue to improve.

Kind Regards

Jenny

Interim Lead Nurse ED

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Response from Deborah McLaughlin, Service Manager, Elderly Programme of Care, Adult Community Services/Continence, Belfast Health and Social Care Trust 6 months ago
Deborah McLaughlin
Service Manager, Elderly Programme of Care, Adult Community Services/Continence,
Belfast Health and Social Care Trust

Submitted on 24/10/2023 at 22:46
Published on Care Opinion at 22:46

Dear earmarkns46

Thankyou for taking the time to give feedback of your experience from the many different services that were involved with your treatment and care. Apologies for the such a time delay in our response.

I will share your kind words to Janice and Kay, they will be grateful of your appreciation.

I hope you have recovered and are your health is improving.

Best Wishes

Deborah McLaughlin

Community Health Nursing

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