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"Compassionate and caring call from counselling service"

About: North Devon District Hospital / Cancer Services

(as a service user),

Yesterday I had a call from Jess to carry out an initial assessment for my personal counselling following my diagnosis and treatment for prostate cancer.

Such a compassionate and caring call. I was put at ease from the beginning.

Asked to explain my cancer journey from the start until now, then many questions which open you up like a flower until everything is there.

Very calm, gentle and reassuring all the way through.

There is no doubt that I need help,the clarity of the information given made me realise that I am not experiencing anything unusual and that with help, guidance and a better understanding of my brain and how it works I hopefully will get control back.

Even just after the call I understood much better what is happening to me.

I'm sure this would not have been achieved without the skill and expertise of the counsellor.

The fact that we have it here in North Devon is amazing.

The fact that many more people are being diagnosed with cancer will only increase the need for this service to be present and certainly will need more experts to help people like me.

Getting early help before the mind sets itself down the wrong path is essential.

Help to switch thought patterns back to positive feelings and having control is a wonderful thing

You have started helping already with one call.

I'm looking forward ( that's a first for me for a long time) to having your help when face to face sessions begin

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Responses

Response from Rhea Crighton, Lead Gynae Oncology Clinical Nurse Specialist (Northern Services), Cancer Services (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Rhea Crighton
Lead Gynae Oncology Clinical Nurse Specialist (Northern Services), Cancer Services (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 05/06/2021 at 13:05
Published on Care Opinion on 07/06/2021 at 10:09


picture of Rhea Crighton

Hi Octanszc758,

Thank you so much for taking the time to provide feedback. I’m sorry you have had a recent diagnosis however I am so glad to hear you have already found our counselling service, and the amazing Jess, so helpful and reassuring.

I hope you continue to experience such positive support from our counselling service, as well as other services within the trust. I wish you all the best and look forward to any further feedback you have.

best wishes

Rhea

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