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"Great care for my 90 year old Aunt..."

About: Bromley Healthcare / Falls and fracture prevention service

(as a carer),

My Aunt was referred to the Trips and Falls team in Bromley and we were lucky enough to come into contact with Joan and Tracey in order to assess her and start her on Physiotherapy.

So often the elderly are overlooked when it comes to care but not by this dedicated team. 

My Aunt suffers with Dementia and therefore some things need to be repeated and reiterated many times, explanations need to be set at the right level - patience is required in abundance - Joan and Tracey tick every box.  They are such professionals and have a brilliant way of making my Aunt feel completely relaxed, comfortable and included in the decision making with regard to her care and rehabilitation.

I cannot praise this team highly enough - my Aunt is more active and has without doubt improved with their help and guidance.

Thank you so much.

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Responses

Response from Safer Care Team (Feedback), Safer Care Team, Bromley Healthcare 2 years ago
Safer Care Team (Feedback)
Safer Care Team,
Bromley Healthcare
Submitted on 07/06/2021 at 10:15
Published on Care Opinion at 13:38


Dear CharltonLex,

Thank you for taking the time to provide feedback of your aunt's positive experience of the Falls Service.

I will forward your comments on to Joan and Tracey who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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