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"Contraception services"

About: Enhanced Care / Contraception and Sexual Health Service (CASH)

(as a service user),

I attended the family planning clinic to have a an IUD fitted. I was feeling very nervous about the procedure. I was greeted by Lesley who welcomed me to the clinic and introduced to the nurse Una who would be performing the procedure. I was not made feel rushed atall even though I was very hesitant and required a bit of reassurance. Both Lesley and Una provided great support throughout the procedure and made me feel as comfortable as I could. In current times there is huge pressure on all clinics and despite this I was not made to feel like I was taking up too much of their time when I felt unwell. A fabulous, supportive team. Thank you for the wonderful experience today.  

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Response from Ann Marie McKeown, Team Lead Contraception Service, OPPC, SHSCT 3 weeks ago
Ann Marie McKeown
Team Lead Contraception Service, OPPC,
SHSCT
Submitted on 03/06/2021 at 11:25
Published on Care Opinion at 15:50


picture of Ann Marie McKeown

@reddress thank you so much for taking the time to share your story. I am delighted to hear you had such a great experience at our service. I will ensure both members of the team are made aware of your positive feedback. We recognize it is not always easy attending for some procedures and it is great to hear the support and reassurance you received from the team helped make the experience better for you. Your story is so important to other women and will help encourage them to attend our service with less worry and fear. Thank you again.

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