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Care Opinion

Service after bereavement

Posted By January42

"Service after bereavement"

About: University Hospital Wishaw

(as a relative),

Health care service during stay within hospital was good however upon receiving the news of the passing of my mother on a Friday night, I have had to chase to receive notification on death certificate.   Albeit over a weekend and a public holiday, service resumed to normal on the Tuesday and find myself after being assured by ward consultant that death certificate would be processed as a matter of urgency.   I have phoned the registrar office for deaths and still nothing has been received.   I am finding the level of service to be inefficient as I can't proceed with arrangements.

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Responses

Response from Stephen Peebles, Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 2 years ago
Stephen Peebles
Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 07/06/2021 at 14:32
Published on Care Opinion at 14:32

picture of Stephen Peebles

Dear January42

I am sorry for the delays you have experienced at such a difficult time. Can you please contact our patient affairs team on 01698 366 558 and advise them of the details and I will make sure the matter is resolved ASAP.

Kind Regards

Stephen Peebles

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by January42 (a relative)

Thanks for letter with the outcome of my complaint regarding delay and poor communication of obtaining the death certificate for my late mother.

I feel there is nothing to achieve in pursuing this complaint but find it hard to acknowledge that all medical ward team were unavailable for 5 days, also how low prioritised the completing of the death certificate was, also the unavailability of admin staff in a hospital on a Wednesday when the hospital has admin cover 24/7.

Although I'm accept closure of complaint, I still think being a University Teaching Hospital that the issue should be raised with the Quality Improvement Team to review and hopefully produce a more efficient Death Certification pathway to reduce further anguish on bereaved families.

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